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Job Information

Lancaster General Health Nurse Supervisor RN - Women's Specialty Center in Lancaster, United States

Company

Lancaster General Medical Grp

Cost Center

61235 Women's Internal Medicine

Supervisory Organization

Women's Specialty Center - Administration

Grade

G14

Summary

HOURS: Full-Time (1.0 FTE); Monday - Friday 8:00am-4:30pm and one evening shift per week.

POSITION SUMMARY: Plans, organizes and supervises all clinical staff functions on a daily basis to ensure quality patient care is provided in a physician office or urgent care setting. Performs all nursing duties as needed. Patient care includes care to patients in the following age groups: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years), and geriatric (over 64 years).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Administrative/Supervisory:

  • Supervises and coordinates the daily functions of all clinical staff, providing guidance and assistance as necessary.

  • Completes and maintains schedule for clinical staff ensuring adequate coverage is available at all times while effectively managing overtime. Ensures timely and accurate approval of all clinical staff time cards as assigned.

  • Provides orientation, education and training for new employees. Provides and implements on-going continuing education and training for existing staff as needed and is responsible for ensuring all staff complete annual competencies within the designated timeframe. Plays an active role in the growth and development of staff.

  • In collaboration with manager interviews and selects candidates for vacant positions.

  • Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of patient and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including providers, office staff, patients and fellow employees in a professional manner while keeping customer service a top priority.

  • In collaboration with management, oversees all care coordination activities performed by the clinical staff in the team based care model. Assist in implementing, monitoring and actively participating in performance improvement initiatives to improve overall patient experience and quality of care.

  • In collaboration with Practice Manager or Nurse Manager, completes annual performance evaluations for assigned staff. Coordinates coaching and/or disciplinary action in accordance with LG Health and practice policies.

  • Conducts routine clinical staff meetings. Communicates with staff on a regular basis to keep them informed of any new information, processes or procedures. Meets one on one with staff at a minimum of once a quarter.

  • Attends and actively participates in a variety of meetings including but not limited to practice staff meetings and Nurse Supervisor meetings.

Clinical:

  • Provides clinical advice by phone/electronic correspondence based on clinical judgments and/or triage protocols in accordance with regulatory requirements and standards of practice. Consults with provider as necessary.

  • Provides patient specific education including but not limited to preventive care, chronic disease management, acute diagnosis, medications and other areas pertinent to patient outcomes.

  • Prepares patient for visit by using appropriate rooming standards tool.

  • Administers injections and medications as prescribed by the provider and in accordance with department protocol, regulatory requirements and standards of practice.

  • Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.

  • Performs Point of Care Testing, patient monitoring and patient assessment at the request of the provider, including but not limited to telemetry monitoring, EKGs, IV therapy, medication delivery, breathing treatments, vision testing, hearing, flu, urine and strep tests.

  • Collects blood or other laboratory specimens and prepares them for further testing.

  • Authorizes prescription refills as instructed by the provider

  • Assists with test tracking and monitoring overdue results.

  • Removes sutures and changes dressings on wounds as necessary.

  • Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.

  • Assists with reviewing and revising patient care plans in collaboration with provider and patient and assesses patient progress. Follows up with patient between visits as necessary.

  • Assists with proactive outreach for patients requiring preventive and chronic disease services.

  • Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.

  • Assists in coordination of referrals, education and community resources.

  • Participates in daily huddles with the provider.

  • Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.

MINIMUM REQUIRED QUALIFICATIONS:

  • High School Diploma or equivalent.

  • Current licensure as a Registered Nurse (RN) issued by the PA State Board of Nursing.

  • Three (3) to five (5) years of nursing experience.

  • Prior supervisory experience in a physician office or urgent care setting is preferred.

This position requires PA Child Abuse and FBI Fingerprinting Clearances.

This position requires a Professional License/Certification.

This position is located in Lancaster, PA

Penn Medicine Lancaster General Health, at http://lancastergeneralhealth.org/LGH/ a member of the University of Pennsylvania Health System (Penn Medicine), at https://www.pennmedicine.org/ is a 631-licensed bed not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare) . Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region . Pennsylvania College of Health Sciences is a private, co-educational, Middle States-accredited four-year college offering a variety of associate and baccalaureate degree and certification programs in healthcare.

A four time designated Magnet hospital for nursing excellence, Penn Medicine Lancaster General Health has been recognized regionally and nationally for clinical excellence and patient safety; and ranked nationally by U.S. News & World Report as one of the nation’s best hospitals in 2015-16 in three specialties. It is also one of only seven hospitals in the country with all of the following distinctions:

5 Star Rating on Medicare.gov Hospital Compare

Healthgrades America’s 50 Best Hospitals 2017 at https://www.healthgrades.com/hospital-directory/pennsylvania-pa/lancaster-general-hospital-hgst7169e6a6390100

Leapfrog Hospital Safety Grade A

US News List of High Performing Hospitals at https://health.usnews.com/best-hospitals/area/pa/lancaster-general-hospital-6231120

EOE Race/Color/Sex/Sexual Orientation/Gender Indentity/Disability/Vet

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