Lancaster General Health Jobs

Summary

Job Description

POSITION SUMMARY:

The Population Health Coordinator (PHC) supports multidisciplinary teams through the use of their skill set and knowledge in the methods and tool of Process/Quality improvement and project management. Promotes organization transformation by advising on the planning and execution of improvement efforts throughout the organization, by applying a standard framework for managing improvement projects/programs and by acting as a consultant on improvement methods and data driven decision to reduce variation, process gaps and risks. This position is responsible to work collaboratively with Population Health Management, Service Lines, Clinical Effectiveness Committees, Care Management Teams and sub groups and all areas that fall under the auspices of Population Health initiatives.

HOURS: Monday-Friday 8am-5pm. Remote position.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Improvement

• Promote organizational transformation by advising on the planning and execution of improvement efforts throughout the organization.

• Applies Performance Improvement methodology for managing improvement projects, care pathways, clinical plans, clinical algorithms and protocols and patient flow.

• Exhibits an understanding of different types of organizational problems and can identify and apply appropriate tools.

• Establish and maintain collaborative working relationships with leadership and staff at all levels

• Assists clinicians, clinical leaders and administrators to:

• Identify populations, metrics and outcomes

• Utilize data analysis to drive fact-based decision making and prioritization

• Evaluate scorecard data to assess outcomes, impacts and adherence

Technical

• Change Management – able to work in a variety of clinical/operational settings to orchestrate effective individual and organizational effectiveness, including:

• Assessing impacts to gather information about factors such as satisfaction, conflict, confusion, interest.

• Strategize with the team members to determine process and interventions to create change and improve care delivery

• Effectively engage committee, team, and workgroup members in an open dialogue to address gaps, overlap, redundant / nonstandard work and the need for controls to be established.

• Assists in developing standard work through formal processes which includes: baseline, future and ideal state mapping, A3 assessments, implementation plans, communication and training strategies to support and sustain change.

• Reviews analysis of impact and success of programs, focus on trends and recommends modifications to improve effectiveness

Facilitation

• Assists in the identification of stakeholders and clearly defined ownership, roles, responsibilities and accountability

• Provides structure through project/timeline management and align with BI and eHealth deliverables.

Building Organizational Capability

• Develops and participates in in formal and just in time training on Pathway Process and tools to team members

• Competencies in developing training tools and materials appropriate for various audiences and levels

• Provides coaching and consultation on the use of standardized approach to improvement work

Patient Safety/Accreditation/Regulatory

• Support regulatory and accreditation activities that apply to and impact process/change development

• Work with teams to identify risks and gaps in processes that impact care delivery and patient safety

SECONDARY FUNCTIONS : The percentage of time spent performing secondary functions is 20%. The following duties are considered secondary to the primary duties listed above:

• Administers annual Care Pathway Review process

• Identify potential research areas and assist multidisciplinary teams to utilize research strategies in the promotion of clinical knowledge development and research-based clinical practice (Disease Management).

• Identify opportunities to leverage existing programs, pathways and processes across the continuum.

• Assist in the design of new processes utilizing PI methodology and tools.

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Associate's Degree.

• Bachelor's Degree required within 2 years of hire (Business, Mathematics, Risk, Nursing)

• High degree of organization to work effectively with numerous departments and administrative levels.

• Demonstrate ability to lead and facilitate change within an organization using various PI methodologies, concepts and tools.

• Successful completion of Lean Practitioner for Leaders and Advanced Lean Management System courses or Penn PIIA Program and Project (within 12 months in position)

• Minimum of 2 years leading performance improvement focused initiatives including project management experience

• Experience developing training materials, facilitation of training to individuals and groups appropriate for adult learners at all levels of ability.

• Experience in data analysis and delivery of findings to all levels of management

PREFERRED QUALIFICATIONS:

• Master’s degree preferred

• Demonstrate ability to work collaboratively and assist others to achieve measurable improvements.

• Experience in facilitation of teams to drive quality and process improvement within a healthcare setting.

• Experience with PI methodologies (Lean, TPS; PDSA; Six Sigma)

COGNITIVE REQUIREMENTS

Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.

The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material. The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.

The position requires much autonomy of thought and problem solving. The individual must be able to apply principles of logic or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis/assumptions and potential solutions to problems involves careful interpretation, analysis and validation. The individual must be able to collect data, establish facts/baselines and draw valid conclusions/recommendations. The individual must be able to think creatively, deal with a variety of concrete and abstract variables.

Variety and change: Ability to perform a variety of duties, often changing from on task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands or work situation

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and to be sensitive to others.

EQUIPMENT USAGE REQUIREMENTS

Equipment and Tools – Computer, phone, copier, printer, fax, projector, training materials

Software – Microsoft Office Products (including Visio), Minitab and Epic

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

• Sit: Frequently

• Stand: Frequently

• Walk: Frequently

• Bend: Occasionally

• Push: Rarely

• Pull: Rarely

• Knee/Squat: Rarely

• Reach: Frequently

• Twist: Occasionally

• Balance: Occasionally

• Climb: Rarely

Lifting: Degree of physical exertion is: Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

• Vision

• Hearing

PHYSICAL ENVIRONMENT

Working Conditions: Exposure to hazardous conditions/materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences

• Paid Time Off and Paid Holidays

• Shift, Weekend and On-Call Differentials

• Health, Dental and Vision Coverage

• Short-Term and Long-Term Disability

• Retirement Savings Account with Company Matching

• Child Care Subsidies

• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.